Refund & Returns Policy

Last Updated: September 18, 2026

At House of Laraib, we carefully inspect our products before dispatch to ensure that you receive items that meet our quality standards. Please read the following policy carefully before placing your order.

1. Order Cancellation

Cash on Delivery (COD) Orders

COD orders may be cancelled within 24 hours of placing the order, provided the order has not already been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Paid Orders

For orders paid in advance, cancellation requests may be submitted within 24–48 hours of placing the order.

After 48 hours, cancellation requests will only be considered in exceptional circumstances and are subject to approval by House of Laraib.

2. Returns and Exchanges

Due to the nature of our products, we do not normally accept returns or exchanges for reasons such as change of mind, incorrect size selection, color preference, or personal preference.

However, if you receive a product that is:

• Damaged

• Defective

• Incorrect

• Incomplete

• Significantly different from the product ordered

you may contact us within 48 hours of receiving the order.

The issue must be reported with clear photographs and/or videos showing the product and the problem.

3. Quality Issues

Our products are inspected before shipment. If you believe your item has a manufacturing defect or quality issue, please contact us within 48 hours of delivery.

Our team will review the claim and determine whether the issue qualifies for an exchange or store credit.

Minor differences in color, embroidery, print placement, texture, or appearance may occur due to photography, lighting, screen settings, or the nature of handcrafted/textile products and may not be considered defects.

4. Wrong or Missing Items

If you receive an incorrect or incomplete order, please notify us within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs of the received item

• Packaging/shipping label

• Details of the missing or incorrect item

After verification, House of Laraib may arrange an appropriate resolution.

5. Refunds

House of Laraib generally does not provide cash or card refunds for approved returns or cancellations.

Where a return or cancellation is approved, the customer may receive a store credit or voucher, subject to the applicable terms.

Original shipping charges and other applicable delivery costs may be non-refundable.

6. Return Shipping

If an item is approved for return because it is defective, damaged, incorrect, or incomplete, House of Laraib will provide instructions regarding the return process.

Customers should not send products back without receiving confirmation from our customer service team.

If a return is requested for a reason that is not covered by this policy, the customer may be responsible for the applicable return shipping costs.

7. Items That Cannot Be Returned

Items may not be eligible for return or exchange if they have:

• Been worn or used

• Been washed or altered

• Been damaged after delivery

• Been stained, soiled, or exposed to perfume/chemicals

• Missing original tags, packaging, or accessories

• Been customized or altered at the customer’s request

Sale, promotional, clearance, or specially customized items may also be subject to additional restrictions.

8. International Orders

For international orders, customers are responsible for complying with applicable customs and import requirements in their destination country.

Customs duties, taxes, import charges, and other destination-country charges, where applicable, may be the customer’s responsibility.

Refusal to accept a shipment because of customs duties or taxes does not automatically qualify the order for a refund.

9. Delivery Inspection

We recommend checking your parcel and product immediately after delivery.

If your package appears damaged, please document the condition of the package before opening it and contact us as soon as possible.

Claims submitted after the 48-hour reporting period may not be accepted.

10. How to Request a Return or Exchange

To request a return or exchange, contact House of Laraib within 48 hours of receiving your order.

Please include:

Order Number:
Customer Name:
Reason for Request:
Photos/Videos of the Issue:

Our customer service team will review the request and inform you whether it qualifies under this policy.

11. Processing Time

Once an approved return is received and inspected, we will process the applicable exchange or store credit within a reasonable period.

Processing and delivery times may vary depending on the product, destination, courier service, and circumstances of the request.

12. Policy Changes

House of Laraib reserves the right to update or modify this Refund & Returns Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

13. Contact Us

For questions regarding refunds, returns, or exchanges, please contact House of Laraib through the customer support contact details provided on our website.

House of Laraib
Pakistan
Email: info@houseoflaraib.com
Phone: +92 301 5149710

House of Laraib — Premium Pakistani Fashion, Worldwide.